 9 years ago |
Laura , a member from Brantford, wrote: |
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 I had an absolutely terrible experience as this restaurant. I made a reservation exactly 6 days in advance for a party of 20 people under the name "Tyler" at 7pm. All was well. The day of the party I called 3 hours before we were supposed to show up to confirm that they still had our reservation for 20 people under this name at 7pm. The woman on the phone said yes we do! Perfect, see you then. We showed up 5 minutes before 7pm and they said just give them a minute they were still setting up our table. 20 minutes later and after everyone that arrived after us was seated before us, the supervisor came over to tell us that another group of 20 under the name "Tyler" came in before we did and took our reservation. I proceeded to say, but our reservation was for 7pm and we were here before that. She said the other party came in at 6, and said Oh sorry, we must be early. This was obviously a complete lie as there were no other tables with 20 people anywhere in the entire restaurant, nor was their enough room anywhere for a table for that many of us. (It was very busy) The supervisor proceeded to tell us it would be another minute and she offered our table of TWENTY people, two free apps for our trouble. We waited at this restaurant (Brantford East Side Mario's) for about another 10 minutes before realizing that the staff were doing absolutely nothing to fix the situation for us and there was no way they could fit a party of our size in any time soon. We made a quick call to Zanders restaurant down the road, and they fit our party in right away. When we arrived at Zanders, after giving them only 5 minutes notice, they had our table set up and ready for us when we got there. I have honestly never had such a horrible customer service experience as the one I had at the Brantford East Side Mario's. I am just thankful to Zanders for saving our night! Will not be going back to East Side's in Brantford because of this experience. 
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East Side Mario's Restaurant
300 King George Rd #43
Brantford, Ontario N3R 5L8
519-751-1720 | phone
519-752-8533 | fax
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