 1 year ago |
Omar , a member from Brantford, wrote: |
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 The mark of good customer service is NOT when everything goes right but how a business treats the customer when something goes wrong. This is NOT a complaint about their cake but about Poor Customer Service. Within minutes we cancelled an order and they refused to provide a refund. Ask yourself if you would accept that with ANY other store? You walk out and back in within minutes and they refuse. Even a cancellation fee to cover the VISA/MC charges they pay would have been acceptable. I understand businesses have cancellations fees or no refunds within 24 hours but this was literally minutes. 
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Nicole Martin
241 Dunsdon Street Unit 113
Brantford, Ontario N3R7C3
519-304-5556 | phone
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